Q: How long will my order take to arrive?

A: Orders are carefully prepared and shipped within 1–3 business days.
Delivery usually takes 4–5 days from the date of purchase, unless otherwise stated on the product page.

Q: How do I track my order?

A: Once your order is confirmed, you’ll receive an email with your tracking number.
You can also follow your delivery anytime using our Order Tracking Page on the website.

Q: How can I return an item?

A: For details about returns, please visit our Refund & Return Policy page.
If you need further help, contact us at  contact@nitlex.net — we’ll be happy to assist you.

Q: I received a damaged item. What should I do?

A: We’re so sorry to hear that!
Please take a clear photo of the damage and email it to our Customer Care team at contact@nitlex.net, along with your order number and a short description.
Make sure to contact us within 30 days of delivery. Unfortunately, we cannot offer refunds for damage reported after this period.

Q: How long will it take for you to reply to my message?

A: We usually respond within 1–3 hours during business hours.
However, please allow up to 24 hours for replies, especially on weekends or public holidays.

Q: How do I contact customer service?

A: You can reach us in two ways:

If you have any other questions, we’re just a message away. Nitlex is here to bring light, comfort, and care to your space.