Nitlex, proudly owned by GLT Formation, is committed to protecting your privacy and keeping your personal information safe. This policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

By using our website, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

Information you provide:

  • Contact & Order Details: Your name, billing and shipping addresses, email, and phone number when placing an order.
  • Communications: Any messages or inquiries you send to our customer support team.

Information collected automatically:

  • Technical Data: Your IP address, browser type, operating system, and browsing activity on our site. This helps us understand how visitors use our website and improve the experience.

2. Legal Basis for Processing Your Data

Under GDPR, we process your data based on the following:

  • Contract: To process your order, handle delivery, and manage returns.
  • Legitimate Interests: To improve our products and services, prevent fraud, and ensure website security.
  • Consent: For marketing communications (e.g., emails about new products) — only with your explicit permission, which you can withdraw at any time.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders, including payment and delivery
  • Communicate with you about your order status
  • Provide customer support
  • Improve our website, products, and services
  • Send promotional emails (with your consent)
  • Comply with legal obligations and prevent fraud

4. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Right to be informed: Know how your data is used
  • Right of access: Request a copy of your personal data
  • Right to rectification: Correct inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing: Limit how your data is used
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to data processing, including for marketing
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at contact@nitlex.net.

5. Disclosure of Your Information

We may share your data with trusted third parties who help us provide our services:

  • Payment processors: To handle transactions securely
  • Shipping companies: To deliver your orders

We never sell or rent your personal information. We may also disclose data if required by law.

6. Third-Party Services & International Transfers

Our store is hosted securely online. Some service providers (like payment gateways) may be outside the EEA or UK, but appropriate safeguards are always in place to protect your data.

External links on our site are not covered by this policy. We recommend reviewing the privacy policies of those websites.

7. Data Security & Retention

We use industry-standard measures to protect your data from loss, misuse, or unauthorized access.
We retain personal data only as long as necessary for the purposes described, including legal and accounting requirements.

8. Cookies

We use cookies to ensure our website functions correctly and to enhance your shopping experience. You can consent to non-essential cookies via the banner when you first visit our site.

9. Age of Consent

By using this site, you confirm you are at least 18 years old, or have parental/guardian consent if under 18.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page. Please review periodically to stay informed.

11. Contact Us

If you have questions or wish to exercise your data rights, contact our Data Protection representative:

📧 Email: contact@nitlex.net
📍 Address: 254 Rue Vendôme, 69003, Lyon, France
📞 Support Number: +33 45620105
🕒 Hours: Monday – Friday, 9 AM – 8 PM

At Nitlex, protecting your privacy is part of our promise to bring light, warmth, and joy to your home.