At Nitlex, your satisfaction is our top priority. Our policy is designed to make returns and refunds as simple and stress-free as possible.

30-Day Money-Back Guarantee

All items are covered by a 30-day guarantee starting from the day you receive your order. If you’re not completely satisfied, you may return the item for a full refund.

How to Initiate a Return

To be eligible for a return, your item must be:

  • Unused and unwashed

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, contact us at contact@nitlex.net. If approved, we’ll provide a return shipping label and detailed instructions. Items returned without prior approval cannot be accepted.

Refunds & Exchanges

Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method. Items must be in the same condition as received — dirty, broken, or damaged items cannot be refunded.

Exchanges:
If you’d like to exchange a product, contact us within 30 days of receipt. Items must be unused and in their original packaging. Our team will guide you through the process.

Specific Situations

Damaged or Defective Items:
If your product arrives damaged or becomes defective within 30 days, please send photos or videos to contact@nitlex.net. After verification, we will offer a replacement or full refund.

Wrong Product Received:
If you receive the wrong item, contact us within 30 days, and we will help you get the correct product.

Non-Arrival of Product:
While our standard delivery is 4–5 business days (plus 1–3 days for processing), some delays may occur. If your order hasn’t arrived within 15 days, please be patient. Allow up to 20 days for delivery. If your product still hasn’t arrived after 25 days, we will issue a full refund.

Important Notes

  • We cannot accept returns for items that have been used, washed, or are not in their original packaging.

  • Nitlex is not responsible for incorrect shipping addresses or lost/stolen packages confirmed as delivered.

Contact Us

For questions or assistance, contact our friendly support team:

  • Monday – Friday: 9 AM – 8 PM
  • Address: 254 Rue Vendôme, 69003, Lyon, France
  • Email: contact@nitlex.net
  • Support Number: +33 45620105

At Nitlex, we want every experience to be as magical as the lights we create.