FAQs

  • Once you place your order, we usually have it packed and ready within 1 to 3 business days. After that, delivery across the UK takes around 4 to 5 business days — so from start to finish, you're typically looking at 5 to 8 business days in total.

    Orders placed before 12:00 PM (GMT+1) begin processing the same day. Orders after 12:00 PM begin the next business day.

  • Once your order is confirmed, you’ll receive email with your tracking number.
    You can also follow your delivery anytime using our Order Tracking Page on the website.

  • You have 30 days from the day your order arrives to return it. The item just needs to be unused and in its original packaging. Email us at contact@nitlex.net and "we'll email you a prepaid return label to print and attach.

    Once we receive it, your refund goes back to your original payment method within 7 business days. If you'd rather an exchange, just mention it when you get in touch.

    For details about returns, please visit our Refund & Return Policy page.

  • We're so sorry to hear that! Please take a clear photo of the damage and email it to our Customer Care team at contact@nitlex.net, along with your order number and a short description.Make sure to contact us within 30 days of delivery. We cannot offer replacements or refunds for damage reported after this period.

  • We aim to respond within 24 hours during business hours.