Order Cancellation

Overview

At Nitlex, we understand that plans can change. Our goal is to make the cancellation process simple and transparent, while ensuring every handmade piece receives the care it deserves.

Cancellation Window

You may cancel your order within 2 hours of placing it.
After this period, your order may already be in preparation or shipping and can no longer be canceled.

How to Cancel Your Order

If you wish to cancel, please contact our customer support team as soon as possible by email or phone.
Include your order number and the reason for cancellation so we can assist you quickly.

Email: contact@nitlex.net

Refunds

Orders canceled within the 2-hour window will receive a full refund to the original payment method.
Please allow 7 business days for the refund back to your payment method .

Exceptions

Certain items cannot be canceled, including:

• Personalized or custom-made products
• Perishable or made-to-order items

These exceptions will always be clearly noted on the product page before you complete your purchase.